Return and exchange terms do not apply to any merchandise that requires an exchange or refund based on personal preference. If the goods are found to be damaged (not including incorrect use or man-made damages), quality problems, omissions, or wrong delivery after receiving the goods, you can apply for a replacement, and we will make the final decision for product defect identification, and we will decide either to accept exchanges or refunds. Please call (852)27780116 or email (info@email@example.com) within 7 days from the date of purchase to apply for a return or exchange. The customer service hotline is open from Monday to Friday. 10:00-20:00 except on Saturdays, Sundays and public holidays.